Welcome to Artistic Wallery. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact us, or use any of our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using our website, you agree to the practices described in this Privacy Policy, subject to applicable law.
1. About Artistic Wallery
Artistic Wallery is an online wall decor business offering wallboards, canvas wall art, wall frames, custom wall decor, and other decorative products.
For the purposes of this Privacy Policy, “Artistic Wallery,” “we,” “our,” or “us” refers to Artistic Wallery and its website.
2. Information We Collect
When you use our website or purchase our products, we may collect the following information.
A. Personal Information
Depending on how you interact with us, we may collect:
- Full name
- Phone number
- Email address
- Billing and delivery address
- City, area, and postal information
- Order details
- Customer communications and messages
- Information provided when requesting customized products
B. Order and Transaction Information
When you place an order, we may collect information necessary to process and fulfill your order, including:
- Products ordered
- Product quantity and size
- Order value
- Delivery information
- Payment status
- Transaction-related information
We do not intentionally store your complete credit or debit card number, CVV, PIN, or other sensitive payment credentials on our website. Payments may be processed through third-party payment providers, which handle payment information according to their own privacy policies and security practices.
C. Information You Provide for Custom Products
If you request a customized wallboard, canvas, frame, or other product, you may provide images, names, text, vehicle photographs, or other content.
We use such information only as reasonably necessary to create, process, communicate about, and deliver your customized order.
D. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General website usage information
This information helps us understand how visitors use our website and improve our services.
3. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Prepare and deliver your products
- Contact you regarding your order
- Respond to customer inquiries
- Provide customer support
- Process customized product requests
- Improve our website, products, and services
- Prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Analyze website performance and customer behavior
- Send promotional offers or marketing communications where permitted
- Show relevant advertisements and measure advertising performance
- Maintain business and transaction records
- Comply with applicable laws and legal obligations
We only use personal information for legitimate business purposes and purposes reasonably related to your interaction with Artistic Wallery.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your shopping cart
- Keep you logged in where applicable
- Understand website traffic
- Improve website functionality
- Remember certain preferences
- Measure advertising performance
- Deliver more relevant advertisements
We may use analytics and advertising technologies provided by third parties, such as Meta, Google, or other service providers.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Advertising and Marketing
Artistic Wallery may use digital advertising platforms, including Meta (Facebook and Instagram) and other advertising or analytics services, to promote our products.
These platforms may use cookies, pixels, or similar technologies to help us:
- Understand how visitors interact with our website
- Measure advertising performance
- Create audiences for advertising
- Show relevant advertisements
- Understand conversions and purchases
Third-party advertising platforms process information according to their own privacy policies and terms.
We do not sell your personal information to advertising platforms.
6. How We Share Your Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to operate our business.
A. Delivery and Courier Services
We may provide your name, phone number, delivery address, and order details to courier or delivery partners so that your order can be delivered.
B. Payment Providers
Payment-related information may be processed by third-party payment providers when you choose an available online payment method.
C. Website and Technology Providers
We may use third-party providers for website hosting, payment processing, analytics, security, email, communication, advertising, and other technical services.
D. Legal Requirements
We may disclose information if required by applicable law, court order, government authority, or when reasonably necessary to protect our rights, customers, property, or website.
All third parties are expected to handle information appropriately and only for the purposes for which it is provided.
7. Customer Reviews and Photos
If you voluntarily submit a review, testimonial, photograph, or other content to Artistic Wallery, we may use that content for marketing purposes, including on our website, social media pages, advertisements, or promotional materials.
We will not intentionally publish sensitive personal information without appropriate permission.
If you do not want your review or submitted photograph to be used for promotional purposes, you may contact us and request that it not be used.
8. Protection of Your Information
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and maintaining records of orders
- Providing customer service
- Handling returns, refunds, or complaints
- Maintaining business and accounting records
- Meeting legal or regulatory requirements
- Resolving disputes
- Preventing fraud and abuse
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and business requirements.
10. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
11. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.
We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any third-party website you visit.
12. Your Privacy Choices
Depending on applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Ask questions about how your information is used
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
Some information may need to be retained where required for legal, accounting, security, fraud prevention, or legitimate business purposes.
To make a privacy-related request, please contact us using the details provided below.
13. Marketing Communications
If you receive promotional communications from Artistic Wallery, you may request to stop receiving them.
You can contact us directly or use an available unsubscribe option in the relevant communication.
Please note that even if you opt out of promotional messages, we may still contact you regarding an existing order, delivery, payment, customer service matter, or other necessary transaction-related communication.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Artistic Wallery.
Business Name: Artistic Wallery
Website: artisticwallery.com
Email: [Your Business Email]
Phone/WhatsApp: [Your Business Phone Number]
Business Address: [Your Business Address]
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
16. Consent
By using the Artistic Wallery website, submitting your information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
Artistic Wallery
Designed to Make Your Walls Personal.